4 Steps to Stop Second-Guessing Yourself

In my consulting work with companies and 1:1, I can be pretty directive at times (when it's appropriate). 

For example, one client with a major website does not have any sort of autoresponder to communicate with the THOUSANDS of opt-ins they get each month. 

It's easy for me to say to their team, "THOU SHALT HAVE A DRIP."

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Lauren FritschComment
Video: Is your Customer Experience Latina or WASPy?

People: your customer experience is one of the MOST IMPORTANT elements of your business (whether your biz is large or small).

I've been preaching customer experience CX to my clients and at places like General Assembly and SXSW. In the coming I'm going to start sharing with you a specific CX model that makes your customer experience emotional, luxurious, and sticky.

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Spring Reading

This winter has been mighty mighty cold, and with the fatigue/nausea on full time along with the frigid air, reading has been my savior. Now that spring is making promises (I hope she can keep!) I think I'm going to carry my reading trend into the warmer months.

To add fuel to my reading fire, I also received the BBC List of 100 Top books (along with the stat that most people have read very few of them).

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